​The following procedure outlines all general practices that must be adhered to by any individual; whether an installer / fixer / vinyl applicator or member of a contracted or sub-contracted company, when working on behalf of KAMSET. 

For the purpose of this document the Individual, Contracted or Sub-Contract Company is referred to as an/the Installer.

 

1. REPRESENTATION OF KAMSET - The installer is KAMSET’s representative while on site and as such is regarded as a KAMSET staff member during the installation. All KAMSET staff are expected to act in a professional and courteous manner and must carry photo ID and copies of relevant qualifications, CSCS, IPAF, PASMA, IRATA etc. at all times. 

Behaviour onsite that leads to complaints from a client regarding a KAMSET representative’s attitude can be very damaging to the business. This may result in the individual/contractor being removed from current and future work and will be investigated in full by KAMSET’s Management Team, with the full co-operation of the installer. It shall be the responsibility of the installer to absorb any costs, loss of earnings and/or penalty fees received as a result of poor behaviour.

We would expect installers to be suitably dressed in unbranded clothing and PPE. We will not tolerate installers wearing branded clothing of our competitors.

 

2. CONFIDENTIALITY - All installers enter into a confidentiality agreement with KAMSET for all activities connected with the design, production, handling, transportation and installation of brand solutions.

The installer agrees not to disclose any intellectual property, information, and/or imagery gained as a result of any correspondence, discussions or work with KAMSET or the client through KAMSET; without written consent. This includes publicising or using any of the aforementioned for promotion and advertising purposes via social media and /or websites. 

The installer agrees not to make any direct or indirect approach to clients of KAMSET on the strength of information gained or as a result of any correspondence, discussions or work with KAMSET or the client, for the purpose of securing or attempting to secure future work. 

 

3. TENDERING - KAMSET may release installation tenders to multiple installers for consideration. Based on the information provided the installer will; should they choose, be required to provide a quotation for completion of the works within the tender specification. All costs and any assumptions made must be highlighted within the quote. 

The receipt of a tender and return of quotation will at no point guarantee work for the installer. KAMSET will review and confirm acceptance of the quote to the winning installer once all criteria have been met and the project is confirmed.

 

4. PURCHASE ORDERS - KAMSET shall supply a Purchase Order to the installer in advance of works commencing.

 

5. RAMS - Risk Assessment and Method Statements (i.e. RAMS) are required for specific jobs. These will either be supplied by KAMSET or requested from the installer in advance of any work.

RA/MS must be available on request while on any specific site. The installer must have a copy to hand and be aware of; and fully understand the content of their RAMS and be able to implement all control measures there in stated. Please ensure all supplied RAMS are checked and signed prior to starting work. 

 

6. SITE SURVEYS - KAMSET will indicate when a site survey is required.

The installer is required to complete the survey in accordance with the criteria set out and agreed with KAMSET. Upon completion of survey the resulting findings must be forwarded in a detailed report to KAMSET via email accompanied by date and time completed, client sign off and clear photographs of all agreed criteria. Where possible KAMSET would expect “my measures” or similar APP based site surveys.

If a proposed branding solution is deemed unsuitable the installer must clearly identify the issues to KAMSET at the time of survey.

Should the installer then complete the installation at this site and find the branding solution to be unsuitable due to something they missed on the original survey, it becomes the responsibility of the installer to absorb any additional costs and/or penalty fees received as a result of an aborted installation and / or the need for a return visit.

Under no circumstances should promises be made to the client during a survey. Any requests made by a client during a survey must be passed on to KAMSET as part of the survey report.

If the installer does not understand any part of the survey they are undertaking they must ask the question before starting. Do not make assumptions.

 

7. INSTALLATION - On arrival at the site the installers must assess the working area and ensure that the work to be carried out can be completed in a safe manner in accordance with their RAMS and/or H&S policy.

All installers will make themselves known to the client/site manager; be able to provide Proof of Identification on request and when asked provide a copy of their Risk Assessment and Method Statements along with any site-specific accreditation.

It shall be the responsibility of the installer to ensure that the branding solution is installed correctly. 

If for any reason an installation cannot be completed in part or in full a phone call must be made immediately to KAMSET explaining the situation. All detail must also be included in a completion report even though work is not complete. 

The installer may from time to time and in accordance with the needs of KAMSET or KAMSETs client be required to undertake additional tasks while onsite that have not been previously specified.  The installer will not be asked to do additional tasks unreasonably, however a measure of flexibility is expected.

If the installer does not understand any part of the works they are undertaking they must ask the question before starting. Do not make assumptions.

 

8. COMPLETION REPORT -  The installer must provide KAMSET, via email with the following on completion of an installation:

8a) Completion Report including the client signature as signoff that they are happy with the works completed. This may not always be possible; if the client is not available a site/store manager should sign. If no senior staff are on site then the installer themselves stating that no one else is around must sign off the paperwork provided. This is to be returned in a good condition to the Project Manager/your KAMSET contact.

8b) Clear photograph(s) of the/each item installed.

8c) Detailed report of any issues that have incurred onsite (Example: client comments, damage, items missing).

If for any reason an installation cannot be completed in part or in full all detail must be included in the Completion Report. Any measurement discrepancies should be communicated within the report.

This is required as soon as the job is completed or before 10am the following morning if completed out of normal office hours (e.g. outside 8am-6pm).

Events – due to the size and complexity of Event installations, the installer is not expected to take a photo of every item installed or get sign off. A few photos and a short report are however still required on completion of works.

 

9. REPORTING OF ISSUES - It is the responsibility of the installer to report all injuries / issues experienced onsite. All should be reported via a phone call to the Project Manager at the time of install and must be included in the Completion Report in detail with photographs if an issue is with artwork supplied.

 

10. EQUIPMENT - The installer is expected to have available the correct tools for the completion of the installations including PPE, safety equipment & suitable clothing accounting for the expected weather conditions. 

Failure to complete an installation due to a lack of the correct equipment will not be acceptable.

 

11. VEHICLES - When using a KAMSET supplied vehicle the installer is expected to comply with all Traffic Laws for the regions / countries they are within.

In the event of a road traffic accident, the installer should report it immediately to the KAMSET project manager

Vehicles supplied are to be returned clean and tidy; rubbish removed and disposed of appropriately.

When not using a KAMSET vehicle, you must ensure you have the correct mode of transport for the project at hand taking the size of graphics, location and parking into consideration.  

 

12. HEALTH & SAFETY - It is the responsibility of the installer to ensure all works can be completed in a safe manner in accordance with all current Health & Safety procedures, those of the specific site, client and/or main contractor.

This shall include the provision/completion of suitable training and the supply of the correct Public Liability Insurance and PPE for the works taking place.

Risk Assessment and Method Statements plus proof of any site-specific accreditation and Insurances must be produced and copies forwarded accordingly to KAMSET prior to start of works. 

Should KAMSET be providing RAMS for a particular install these will be passed to the installer prior to the start of works.

Accidents and near misses should be recorded by the installer to form part of their own procedures and records. KAMSET should also be notified of all incidents that occur onsite during a KAMSET scheduled installation.

 

13. STOCK - Where applicable stock is to be collected from KAMSET’s premises. A date and time for collections is to be agreed between the installer and your KAMSET contact.

When stock is due to be delivered to an installer it is the installers responsibility to ensure that suitable measures are in place to receive the graphics in their absence.

Damage to stock by the installer or while in the possession of the installer must be reported to KAMSET immediately along with a photograph.

It shall be the responsibility of the Installer to absorb any costs and/or penalty fees received as a result of stock being damaged while in their possession unless cause is deemed to be out of the installers control by KAMSET.

 

14. PAYMENT - Invoices should be supplied to your KAMSET contact for approval within 7 days of project completion, or by the last working day of the month in which the project was completed in. Invoices will not be accepted without a valid Purchase Order Number.

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